The Future of Service Science

• October 8, 2008: 12:00pm - 1:00pm
• Location: 290 Hearst Memorial Mining Building, UC Berkeley Campus

Paul Maglio [Adjunct Associate Professor of Cognitive Science, UC Merced]

Part of the CITRIS Research Exchange at UC Berkeley. As always, these talks are free, open to the public and broadcast live online at mms://media.citris.berkeley.edu/webcast, and questions can be sent via Yahoo IM to username: citrisevents. The complete schedule for the fall semester is online at RE-Fall2008. Sponsored by Infineon Technologies.

Abstract:

Service Science is the study of service systems -- configurations of people, technologies, and other resources that interact with others to create mutual value -- and it aims to develop theory and practice around service innovation.  Service Science has come a long way in a short time. Just a few years ago, no one had heard of it, and now there are new courses, programs, degrees, and even departments related to service science popping up all around the world. How did we get here? In this talk, I will trace the (short) history of service science, discussing its historical context, its current motivations, and its prospects for becoming a discipline of its own.

Bio: Paul P. Maglio is senior manager of Service Systems Research at the IBM Almaden Research Center in San Jose, California. His group encompasses social, cognitive, computer and business sciences, and aims at creating a foundation for basic and applied research in how people work together and with technology to create value. Since joining IBM Research, he has worked on programmable Web intermediaries, attentive user interfaces, multimodal human-computer interaction, and human aspects of autonomic computing. He holds thirteen patents and has published more than 80 scientific papers in various areas of computer science and cognitive science. He holds a bachelor's degree in computer science and engineering from MIT and a Ph.D. in cognitive science from the University of California at San Diego, and he is currently an Associate Adjunct Professor at UC Merced, where he teaches Service Science.

Presentations