Innovation in Services Conference: The Service of Healthcare

• September 17, 2008: 3:00pm - September 18, 2008: 4:00pm
• Location: Berkeley City Club, 2315 Durant, Berkeley CA

Healthcare is a service industry, but one that is strained to the breaking point in many countries due to financial, demographic, political, operational, clinical, and market pressures, among others. These pressures result in a number of undesirable consequences and challenges that impact the ability to deliver effective care and health services. The impact of health service delivery can be felt at the level of societies and governments, institutions and at the level of individuals, and there is no shortage of targets for technological and service approaches to improve the Service of healthcare.

 

This conference asks the deceptively simple question “How can we improve the Service of healthcare?” This topic will be examined from a variety of viewpoints including the emerging field of services science, engineering, management, and the field of health services research. Specifically, we ask “What set of incentives, decision-making structures, skills and information lead healthcare stakeholders to identify and solve problems for their customers?” We look forward to the contributions, perspectives and advances of the conference participants in the innovative design, implementation, evaluation, and scalability of solutions for improving the service of healthcare for its stakeholders.

 

Registration : http://www.acteva.com/booking.cfm?bevaid=162050

 

Directions to the Berkeley City Club

2315 Durant Ave, Berkeley, CA 94704
(510) 848-7800

http://www.berkeleycityclub.com/location-berkeley-hotels.asp

Current agenda

Wednesday, September 17, 2008

Day 1-- The Second Annual Innovation in Services Conference: The Service of Health Care
2:00 PM Registration
3:00 PM Introductions and Welcome

3:30 PM Health Industry Keynote
Dr. Molly Coye, MD (CEO Health Technology Center)

4:30 PM Services Keynote
Robert Morris, PhD (Vice President, IBM Research)

5:30 PM International Perspective
David Chilvers, NHS Innovation (UK)

6:30 PM Networking & Reception

8:00 PM Adjourn

 

Thursday, September 18, 2008

Day 2-- The Second Annual Innovation in Services Conference: The Service of Health Care
8:00 AM Registration + Continental Breakfast
9:00 AM Introductions and Welcome

9:15 AM

Panel 1: Information, Services, and Tools for Health Empowerment
Moderator: Brian Raymond, Kaiser Premanente
We consider the intersection of telemedicine, Web 2.0 services, and personal health records, among others, and their role in the service of health care.

• Javeed Siddiqui, MD, Center for Health and Technology, UC Davis School of Medicine
• Jan Oldenburg, Practice Leader, Health Portfolio, Kaiser Permanente
  
• Paul Tang, MD, Palo Alto Medical Foundation
• Otto Larsen, Deputy Director General, National Board of Health, Denmark

10:30 AM Break

10:50 AM

Panel 2: Information, Services, and Tools for Health Empowerment
Moderator: Brian Raymond, Kaiser Permanente
How can we bring about positive behavior change in health care?
A continuation of Panel 1, we consider the impact of information, services and tools for persuading changes in health behavior, and we explore the intersection of gaming, psychology, computer science and behavior.

• John Canny, PhD, Professor of Computer Science, UC Berkeley
• Greg Niemeyer, PhD, Professor of Art, UC Berkeley
• Joshua Seidman, PhD, Center for Information Therapy

12:00 PM Lunch and networking

1:30 PM
Panel 3: New Frontiers and Innovations in Services
What areas are “uncharted territory” for innovation in health services? What do we know so far? What areas deserve further exploration? We consider new service platforms, algorithmic approaches to service improvement, and multidisciplinary approaches to improving health outcomes and services.

• 
  Stuart Russell, PhD, Professor of Computer Science, UC Berkeley
  Dan Fletcher, PhD, Professor of Bioengineering, UC Berkeley
  Mark Lawley, PhD, Purdue University
  George Shanthikumar, PhD, Professor of Industrial Engineering, UC Berkeley
  Thomas Riisgaard Hansen, PhD, University of Aarhus, Denmark
  Chris McCarthy, Director, Innovation Learning Network
  
  

3:00 PM Wrap up and closing